911 Call Taker: Start a Life-Saving Public Safety Career

Public Safety Dispatch Network; Montgomery (MI); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Public Safety Dispatch Network in Montgomery, MI, is seeking 911 Call Takers to handle emergency and nonemergency lines, verify locations, and document details for dispatch coordination. Training at the agency’s official vacancy will guide responsibilities and certifications.

Shifts may include nights, weekends, holidays, and overtime in a 24-hour operation. Minimum requirement is a high school diploma or equivalent, with strong listening and typing skills and the ability to follow structured

Qualifications

• High school diploma or recognized equivalent.
• Previous customer service, telephone support, or public safety experience may be helpful.
• Strong listening comprehension, accurate typing, clear verbal communication.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Assist distressed callers with essential questions and instructions.
• Use language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Job description

Public Safety Dispatch Network in Montgomery, MI, is seeking 911 Call Takers to handle emergency and nonemergency lines, verify locations, and document details for dispatch coordination. Training at the agency’s official vacancy will guide responsibilities and certifications.

Shifts may include nights, weekends, holidays, and overtime in a 24-hour operation. Minimum requirement is a high school diploma or equivalent, with strong listening and typing skills and the ability to follow structured