911 Call Taker — Fast-Paced Public Safety Communicator

Public Safety Dispatch Network; Philadelphia (Philadelphia County); Vor Ort; USD 35.000 - 52.000; Vollzeit

Benefits dieser Stelle

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Zusammenfassung

Public Safety Dispatch Network is seeking 911 Call Takers to answer emergency calls and gather critical information. You will verify location and contact details, follow structured questions, and enter data into dispatch systems to support rapid response.

In this role, you will use approved language-access resources, provide pre-arrival instructions within training, and work under agency-specific assessments and requirements to protect caller privacy.

Qualifikationen

• Strong listening comprehension and accurate typing are required.
• Clear verbal communication and the ability to follow structured procedures are essential.
• Assessments and minimum scores are determined by the hiring agency.

Aufgaben

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency of the situation.

Kenntnisse

Listening skills

Typing accuracy

Verbal communication

Procedural follow-through

Ausbildung

High school diploma or equivalent

Tools

Dispatch software

Jobbeschreibung

Public Safety Dispatch Network is seeking 911 Call Takers to answer emergency calls and gather critical information. You will verify location and contact details, follow structured questions, and enter data into dispatch systems to support rapid response.

In this role, you will use approved language-access resources, provide pre-arrival instructions within training, and work under agency-specific assessments and requirements to protect caller privacy.