911 Call Taker - Fast-Paced Public Safety Role

Public Safety Dispatch Network; Sacramento (CA); On-site; USD 52,000 - 70,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Public Safety Dispatch Network is seeking 911 Call Takers to handle emergency and nonemergency lines. You will verify incident locations, collect caller data, and input details into dispatch systems while following established procedures. Training and certifications govern pre-arrival instructions and request handling.

The role emphasizes careful listening, accurate typing, clear communication, and adherence to standard procedures in a 24/7 public safety environment.

Qualifications

• High school diploma or equivalent required.
• Customer service or call-center experience is helpful but not mandatory.
• Strong listening comprehension, accurate typing, clear verbal communication, and the ability to follow structured procedures.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm the incident location and caller's callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Listening skills

Typing

Verbal communication

Following procedures

Education

High school diploma or equivalent

Job description

Public Safety Dispatch Network is seeking 911 Call Takers to handle emergency and nonemergency lines. You will verify incident locations, collect caller data, and input details into dispatch systems while following established procedures. Training and certifications govern pre-arrival instructions and request handling.

The role emphasizes careful listening, accurate typing, clear communication, and adherence to standard procedures in a 24/7 public safety environment.