Emergency 911 Call Taker – Public Safety Support

National Public Safety Careers; Tannersville (Monroe County); On-site; USD 40,000 - 64,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

National Public Safety Careers seeks qualified 911 Call Takers to handle emergency and non-emergency calls in a fast-paced environment. You will verify locations, collect callback data, and use approved questions to assess urgency while entering details into call-processing software.

Successful applicants will demonstrate listening skills, accurate typing, and clear verbal communication, with the ability to follow structured procedures and complete required training and certifications.

Qualifications

• High school diploma or equivalent required or preferred.
• Strong listening and typing skills with clear verbal communication.
• Ability to follow structured procedures and adapt to training.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to dispatch function.
• Provide pre-arrival instructions within training and certification.

Skills

Listening comprehension

Accurate typing

Clear verbal communication

Follow structured procedures

Education

High school diploma or equivalent

Tools

Call-processing software

Dispatch software

Job description

National Public Safety Careers seeks qualified 911 Call Takers to handle emergency and non-emergency calls in a fast-paced environment. You will verify locations, collect callback data, and use approved questions to assess urgency while entering details into call-processing software.

Successful applicants will demonstrate listening skills, accurate typing, and clear verbal communication, with the ability to follow structured procedures and complete required training and certifications.