Emergency 911 Call Taker — Quick Thinker in Crisis

Public Safety Dispatch Network; Findlay (IL); On-site; USD 36,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Public Safety Dispatch Network in Findlay, IL is seeking a 911 Call Taker to be the first point of contact for emergency reporting. You will gather essential details, verify locations, and record information for responders.

The role may involve rotating shifts and adherence to training requirements. Qualifications emphasize a high school diploma or equivalent, good listening, accurate typing, and clear verbal communication.

Qualifications

• Employers commonly require a high school diploma or recognized equivalent.
• Previous customer service, telephone support, or public safety experience may be helpful, although some vacancies accept applicants without dispatch experience.
• Strong listening comprehension, accurate typing, clear verbal communication, and the ability to follow structured procedures are required.
• Assessments and minimum scores are determined by the hiring agency.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm the incident location and caller’s callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions only within training and certification

Skills

Listening skills

Accurate typing

Verbal communication

Structured procedure following

Education

High school diploma or GED

Tools

Call-processing software

Job description

Public Safety Dispatch Network in Findlay, IL is seeking a 911 Call Taker to be the first point of contact for emergency reporting. You will gather essential details, verify locations, and record information for responders.

The role may involve rotating shifts and adherence to training requirements. Qualifications emphasize a high school diploma or equivalent, good listening, accurate typing, and clear verbal communication.