Emergency 911 Call Taker – Frontline Crisis Support

Public Safety Dispatch Network; New Lisbon (IN); On-site; USD 34,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Job summary

Public Safety Dispatch Network in New Lisbon, IN seeks a dedicated 911 Call Taker to handle emergency and nonemergency inquiries. The role involves confirming locations, collecting caller data, and entering information into dispatch systems to coordinate responses.

Applicants should have strong listening and typing skills, with good verbal communication. Training and certification are provided, with benefits varying by employer.

Qualifications

• High school diploma or recognized equivalent.
• Strong listening comprehension, accurate typing, clear verbal communication.
• Experience in customer service helpful but not always required.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s contact information.
• Use approved questions to identify nature and urgency of situation.
• Enter details into call-processing or dispatch software.
• Forward incident information to the appropriate dispatch function.
• Provide pre-arrival instructions within training and certification.

Skills

Active listening

Typing

Verbal communication

Education

High school diploma

Tools

Dispatch software

Job description

Public Safety Dispatch Network in New Lisbon, IN seeks a dedicated 911 Call Taker to handle emergency and nonemergency inquiries. The role involves confirming locations, collecting caller data, and entering information into dispatch systems to coordinate responses.

Applicants should have strong listening and typing skills, with good verbal communication. Training and certification are provided, with benefits varying by employer.