Emergency 911 Call Taker — Fast-Paced Public Safety

Public Safety Dispatch Network; West Terre Haute (IN); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Continuing training

Job summary

Public Safety Dispatch Network in West Terre Haute, IN seeks 911 Call Takers to handle incoming emergency calls, verify locations, and document critical information for dispatch teams. The role requires strong listening skills, precise typing, and clear verbal communication, with training provided for call-taking procedures.

Employees may work rotating shifts, with potential nights, weekends, holidays, and overtime.

Qualifications

• High school diploma or equivalent commonly required.
• Previous customer service or call-center experience helpful but not always needed.
• Strong listening comprehension, accurate typing, and clear verbal communication are essential.

Responsibilities

• Answer incoming emergency calls and manage nonemergency lines.
• Verify incident location and caller contact details.
• Enter information into call-processing or dispatch systems accurately.
• Forward incident details promptly to the appropriate dispatch function.
• Provide basic pre-arrival instructions within training.

Skills

Active listening

Accurate typing

Clear verbal communication

Education

High school diploma or equivalent

Job description

Public Safety Dispatch Network in West Terre Haute, IN seeks 911 Call Takers to handle incoming emergency calls, verify locations, and document critical information for dispatch teams. The role requires strong listening skills, precise typing, and clear verbal communication, with training provided for call-taking procedures.

Employees may work rotating shifts, with potential nights, weekends, holidays, and overtime.