Emergency 911 Call Taker — Critical First-Responder Role

National Public Safety Careers; Trexlertown (PA); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

National Public Safety Careers seeks 911 Call Takers for opportunities in Trexlertown, PA. You will answer emergency calls, verify locations, collect caller details, and document information for dispatch.

Requirements typically include a high school diploma and strong listening, typing, and communication skills. Training, background checks, and certifications are required; shifts may include nights and weekends.

Qualifications

• High school diploma or GED required.
• Strong listening and typing skills.
• Ability to follow structured procedures and verify caller information.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Provide caller instructions within training boundaries when applicable.
• Respect caller privacy and confidentiality.

Education

High School Diploma or GED

Job description

National Public Safety Careers seeks 911 Call Takers for opportunities in Trexlertown, PA. You will answer emergency calls, verify locations, collect caller details, and document information for dispatch.

Requirements typically include a high school diploma and strong listening, typing, and communication skills. Training, background checks, and certifications are required; shifts may include nights and weekends.