Emergency 911 Call Taker - Be First to Help & Dispatch

National Public Safety Careers; Adamsburg (PA); Presencial; USD 32 000 - 52 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health insurance

Retirement contributions

Paid leave

Resumo da oferta

National Public Safety Careers seeks a 911 Call Taker in Adamsburg, PA to handle incoming emergency lines, verify locations and caller information, and collect data for dispatch. Training, certifications, and adherence to procedures are required.

Applicants should have strong listening skills, accurate typing, and the ability to follow structured processes while working in a potentially fast-paced, 24/7 environment. Benefits may apply.

Qualificações

• High school diploma or GED.
• Previous customer service, telephone support, or public safety experience may be helpful.
• Strong listening comprehension, accurate typing, and clear verbal communication.
• Ability to follow structured procedures.

Responsabilidades

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm the incident location and caller’s callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions only within training and certification

Formação académica

High school diploma or equivalent

Descrição da oferta de emprego

National Public Safety Careers seeks a 911 Call Taker in Adamsburg, PA to handle incoming emergency lines, verify locations and caller information, and collect data for dispatch. Training, certifications, and adherence to procedures are required.

Applicants should have strong listening skills, accurate typing, and the ability to follow structured processes while working in a potentially fast-paced, 24/7 environment. Benefits may apply.