Emergency 911 Call Taker & Dispatcher

Regional 911 Intake Solutions; Avoca (IN); On-site; USD 37,000 - 55,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Regional 911 Intake Solutions in Avoca, IN, is seeking dedicated 911 Call Takers to handle emergency and nonemergency lines. You will verify caller details, coordinate information with dispatch, and document data in call systems.

Ideal candidates have strong listening skills, accurate typing, and clear verbal communication, with the ability to follow structured procedures. Training and certifications are required for duties and pre-arrival guidance.

Qualifications

• High school diploma or equivalent is commonly required.
• Strong listening comprehension and accurate typing are essential.
• Ability to follow structured procedures and communicate clearly.

Responsibilities

• Answer incoming emergency calls and assigned lines.
• Confirm incident location and caller information.
• Use approved questions to identify nature and urgency of the situation.
• Enter details into call-processing or dispatch software accurately.
• Forward incident information promptly to the appropriate dispatch function.
• Guide distressed callers with calm, concise instructions within training.
• Use language-access resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Listening skills

Typing speed

Verbal communication

Procedural following

Education

High school diploma or equivalent

Tools

Dispatch/call-taking software

Job description

Regional 911 Intake Solutions in Avoca, IN, is seeking dedicated 911 Call Takers to handle emergency and nonemergency lines. You will verify caller details, coordinate information with dispatch, and document data in call systems.

Ideal candidates have strong listening skills, accurate typing, and clear verbal communication, with the ability to follow structured procedures. Training and certifications are required for duties and pre-arrival guidance.