911 Emergency Call Taker & Dispatcher

Regional 911 Intake Solutions; Hayden (IN); Sur place; USD 36 000 - 60 000; Plein temps

Avantages offerts par ce poste

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Résumé du poste

Regional 911 Intake Solutions seeks a dedicated 911 call taker in Hayden, IN to respond to emergency and nonemergency lines. You will verify incident locations, collect caller data, and input it into dispatch software while following approved questions to determine urgency and required actions.

The role requires strong listening, typing accuracy, and clear communication. Training, certifications, and potential shift work are part of the employment expectations.

Qualifications

• High school diploma or recognized equivalent commonly required.
• Experience in customer service, telephone support, or public safety may help; some vacancies accept applicants without dispatch experience.
• Strong listening comprehension, accurate typing, clear verbal communication, and ability to follow structured procedures are needed.

Responsabilités

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller's callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Description du poste

Regional 911 Intake Solutions seeks a dedicated 911 call taker in Hayden, IN to respond to emergency and nonemergency lines. You will verify incident locations, collect caller data, and input it into dispatch software while following approved questions to determine urgency and required actions.

The role requires strong listening, typing accuracy, and clear communication. Training, certifications, and potential shift work are part of the employment expectations.