Emergency 911 Call Taker — Frontline Dispatcher

Regional 911 Intake Solutions; Burlington (CO); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

health insurance

retirement contributions

paid leave

employee-assistance programs

continuing training

Job summary

Regional 911 Intake Solutions seeks a dedicated 911 Call Taker to join the team in Vona, CO. You will handle emergency calls, confirm locations, and document details for dispatch coordination, following approved questions and protocols.

Candidates should have a high school diploma and strong listening, typing, and verbal communication skills, with the ability to work within structured procedures and maintain caller privacy. Training and certifications will be provided.

Qualifications

• High school diploma or recognized equivalent.
• Strong listening comprehension and clear verbal communication.
• Accurate typing and the ability to follow structured procedures.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.

Skills

Listening skills

Typing accuracy

Verbal communication

Procedural compliance

Education

High school diploma

Job description

Regional 911 Intake Solutions seeks a dedicated 911 Call Taker to join the team in Vona, CO. You will handle emergency calls, confirm locations, and document details for dispatch coordination, following approved questions and protocols.

Candidates should have a high school diploma and strong listening, typing, and verbal communication skills, with the ability to work within structured procedures and maintain caller privacy. Training and certifications will be provided.