Emergency 911 Call Taker – Frontline Dispatch Role

National Public Safety Careers; Gates (TN); On-site; USD 38,000 - 58,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Job summary

National Public Safety Careers is seeking a 911 Call Taker in Gates, TN to handle emergency and nonemergency calls with calm, clear communication. You will verify locations, gather caller details, and document information in dispatch software as part of coordinated public safety responses.

The role emphasizes listening, precise typing, and following structured procedures learned through training and certification. Work schedules may include rotating shifts and varied hours.

Qualifications

• Requires high school diploma or equivalent.
• Strong listening and typing skills are essential.
• Ability to communicate clearly over the phone.
• Ability to follow structured procedures.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller's callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Active listening

Accurate typing

Clear verbal communication

Follow procedures

Education

High school diploma or equivalent

Tools

Dispatch software

Job description

National Public Safety Careers is seeking a 911 Call Taker in Gates, TN to handle emergency and nonemergency calls with calm, clear communication. You will verify locations, gather caller details, and document information in dispatch software as part of coordinated public safety responses.

The role emphasizes listening, precise typing, and following structured procedures learned through training and certification. Work schedules may include rotating shifts and varied hours.