Emergency 911 Call Taker - Immediate Impact

Public Safety Dispatch Network; Lenoir City (TN); Sur place; USD 42 000 - 62 000; Plein temps

Avantages offerts par ce poste

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Résumé du poste

Public Safety Dispatch Network in Lenoir City, TN is seeking 911 Call Takers to handle emergency and nonemergency lines, confirm locations, and document information for rapid response coordination.

Successful candidates typically have a high school diploma or equivalent and strong listening, typing, and communication skills. The role may involve rotating shifts, training, and adherence to safety procedures.

Qualifications

• Strong listening comprehension and the ability to follow structured procedures.
• Accurate typing and clear verbal communication are essential.
• Experience in customer service or public safety is helpful but not always required.

Responsabilités

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm the incident location and caller’s callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions only within training and certification

Connaissances

Active listening

Typing accuracy

Verbal communication

Formation

High school diploma or equivalent

Description du poste

Public Safety Dispatch Network in Lenoir City, TN is seeking 911 Call Takers to handle emergency and nonemergency lines, confirm locations, and document information for rapid response coordination.

Successful candidates typically have a high school diploma or equivalent and strong listening, typing, and communication skills. The role may involve rotating shifts, training, and adherence to safety procedures.