911 Call Taker — Frontline Emergency Communications

Public Safety Dispatch Network; Nashville (OH); On-site; USD 34,000 - 52,000; Full time

Job summary

The Public Safety Dispatch Network is seeking 911 Call Takers for opportunities in Nashville (OH). You will answer emergency and nonemergency lines, verify incident location, collect caller information, and enter data into dispatch software to support responders.

Applicants typically have a high school diploma and strong listening, typing, and communication skills. Training and certifications will be provided; shifts may include nights, weekends, and overtime depending on staffing needs.

Qualifications

• HS diploma or equivalent required; strong listening and typing skills expected.
• Ability to follow structured procedures and document information accurately.
• Experience in customer service or public safety environments is a plus.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information to the appropriate dispatch function promptly.
• Provide pre-arrival instructions only within training and certification.

Skills

Active listening

Typing speed

Verbal communication

Customer service

Education

High school diploma

Tools

Dispatch software

Job description

The Public Safety Dispatch Network is seeking 911 Call Takers for opportunities in Nashville (OH). You will answer emergency and nonemergency lines, verify incident location, collect caller information, and enter data into dispatch software to support responders.

Applicants typically have a high school diploma and strong listening, typing, and communication skills. Training and certifications will be provided; shifts may include nights, weekends, and overtime depending on staffing needs.