Emergency 911 Call Taker - Critical Public Safety Support

National Public Safety Careers; Dandridge (TN); On-site; USD 35,000 - 52,000; Full time

Job summary

National Public Safety Careers is seeking 911 Call Takers for opportunities in Dandridge, TN. This critical role involves handling emergency and nonemergency calls, confirming locations, and documenting details for dispatch teams.

Successful candidates will demonstrate strong listening skills, clear communication, and the ability to follow structured procedures. Training and certifications may be required, with shifts that accommodate 24/7 operations.

Qualifications

• Strong listening comprehension and clear verbal communication are required.
• Accurate typing and the ability to follow structured procedures are essential.
• Customer service or public safety experience is a plus but not always required.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training.

Skills

Listening skills

Typing accuracy

Verbal communication

Procedural compliance

Education

High school diploma or equivalent

Tools

Dispatch software

Job description

National Public Safety Careers is seeking 911 Call Takers for opportunities in Dandridge, TN. This critical role involves handling emergency and nonemergency calls, confirming locations, and documenting details for dispatch teams.

Successful candidates will demonstrate strong listening skills, clear communication, and the ability to follow structured procedures. Training and certifications may be required, with shifts that accommodate 24/7 operations.