Emergency 911 Call Taker — Start Your Public Safety Career

Public Safety Dispatch Network; Limestone (TN); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Public Safety Dispatch Network in Limestone, TN is seeking 911 Call Taker candidates to handle emergency and nonemergency calls, verify locations, and document vital information. The role involves entering data into dispatch software and coordinating with responders to ensure timely assistance.

Successful applicants typically possess a high school diploma, strong listening skills, and accurate typing. Training and certifications are required, with varying shifts and potential overtime to cover

Qualifications

• High school diploma or recognized equivalent is commonly required.
• Strong listening comprehension and accurate typing are essential.
• Candidates may be required to pass assessments and meet minimum scores as determined by the hiring agency.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller contact information.
• Use approved questions to determine nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Assist distressed callers with essential questions and instructions.
• Use language-access and accessibility resources as needed.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Active listening

Typing

Verbal communication

Procedural following

Education

High school diploma

Job description

Public Safety Dispatch Network in Limestone, TN is seeking 911 Call Taker candidates to handle emergency and nonemergency calls, verify locations, and document vital information. The role involves entering data into dispatch software and coordinating with responders to ensure timely assistance.

Successful applicants typically possess a high school diploma, strong listening skills, and accurate typing. Training and certifications are required, with varying shifts and potential overtime to cover