Emergency Communications Specialist – 911 Call Taker

National Public Safety Careers; Guys (TN); On-site; USD 40,000 - 65,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Job summary

National Public Safety Careers seeks qualified candidates for 911 Call Taker opportunities in Guys, Tennessee. The role focuses on handling emergency and nonemergency calls, confirming incident locations, and gathering essential details for responders.

Successful applicants typically have a high school diploma, strong listening and typing skills, clear verbal communication, and the ability to follow structured procedures.

Qualifications

• High school diploma or equivalent required; customer service or public safety experience is helpful.
• Strong listening skills, accurate typing, and clear verbal communication are essential.
• Must be able to follow structured procedures and complete assessments as determined by the hiring agency.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Provide pre-arrival instructions within training and certification.

Skills

Active listening

Typing

Verbal communication

Customer service

Education

High school diploma or equivalent

Tools

Dispatch software

Job description

National Public Safety Careers seeks qualified candidates for 911 Call Taker opportunities in Guys, Tennessee. The role focuses on handling emergency and nonemergency calls, confirming incident locations, and gathering essential details for responders.

Successful applicants typically have a high school diploma, strong listening and typing skills, clear verbal communication, and the ability to follow structured procedures.