911 Call Taker – Emergency Communications (Rotating Shifts)

Public Safety Dispatch Network; Goodlettsville (TN); On-site; USD 35,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Public Safety Dispatch Network is seeking 911 Call Taker opportunities in Goodlettsville, TN. The role involves handling emergency and nonemergency calls, confirming incident details, and recording information into dispatch systems.

Training will cover essential procedures and pre-arrival instructions. Applicants should have a high school diploma or equivalent and possess strong listening, typing, and verbal communication skills.

Qualifications

• Experience with high-stress communication is a plus.
• Ability to follow structured procedures and respond calmly in emergencies.
• Strong listening, typing, and verbal communication skills are essential.

Responsibilities

• Answer incoming emergency calls and appointed nonemergency lines.
• Confirm incident location and caller’s callback information.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Provide pre-arrival instructions within training boundaries.

Skills

Listening comprehension

Typing accuracy

Verbal communication

Education

High school diploma or equivalent

Tools

Dispatch software

Job description

Public Safety Dispatch Network is seeking 911 Call Taker opportunities in Goodlettsville, TN. The role involves handling emergency and nonemergency calls, confirming incident details, and recording information into dispatch systems.

Training will cover essential procedures and pre-arrival instructions. Applicants should have a high school diploma or equivalent and possess strong listening, typing, and verbal communication skills.