Emergency 911 Call Taker: Frontline Dispatcher

Public Safety Dispatch Network; Bloomington Springs (TN); Sur place; USD 36 000 - 48 000; Plein temps

Avantages offerts par ce poste

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Résumé du poste

Public Safety Dispatch Network seeks 911 Call Takers in Bloomington Springs, TN to handle emergency and nonemergency calls, verify locations, and document vital information for responders.

Candidates should have strong listening, typing, and communication skills, plus the ability to follow established procedures and use dispatch software. Training and certifications are required, with varied shifts and full-time opportunities.

Qualifications

• Requires a high school diploma or equivalent.
• Strong listening and typing skills are essential.
• Good verbal communication and ability to follow procedures are required.

Responsabilités

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller information.
• Use approved questions to identify urgency and nature of the situation.
• Enter details into call-processing or dispatch software.
• Forward incident information to dispatch functions promptly.
• Assist distressed callers with essential questions and instructions.
• Use language-access resources when needed.
• Provide pre-arrival instructions within training scope.

Connaissances

Listening comprehension

Accurate typing

Clear verbal communication

Follow structured procedures

Formation

High school diploma or equivalent

Outils

Call-processing software

Dispatch software

Description du poste

Public Safety Dispatch Network seeks 911 Call Takers in Bloomington Springs, TN to handle emergency and nonemergency calls, verify locations, and document vital information for responders.

Candidates should have strong listening, typing, and communication skills, plus the ability to follow established procedures and use dispatch software. Training and certifications are required, with varied shifts and full-time opportunities.