911 Emergency Call Taker — Fast-Paced Public Safety

Public Safety Dispatch Network; Wynnburg (TN); In loco; USD 36.000 - 60.000; Tempo pieno

Vantaggi offerti da questo lavoro

Health Insurance

Retirement Contributions

Paid Leave

Employee-Assistance Programs

Continuing Training

Descrizione del lavoro

Public Safety Dispatch Network in Wynnburg, TN is inviting applicants for 911 Call Taker positions. These roles involve taking emergency and nonemergency calls, confirming locations and callback details, and documenting information for dispatch.

Training and certification enable officers to provide safe, accurate pre-arrival guidance. Candidates should possess a high school diploma or equivalent, strong listening and typing skills, and clear verbal communication.

Competenze

• High school diploma or equivalent required.
• Experience in customer service or call handling helpful but not always required.
• Strong listening, accurate typing, and clear verbal communication needed.

Mansioni

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Assist distressed callers with essential instructions while staying calm.
• Use language-access and accessibility resources when needed.
• Provide pre-arrival instructions within training and certification.

Conoscenze

Listening skills

Typing speed

Verbal communication

Procedural compliance

Formazione

High School Diploma

Strumenti

Call-Processing software

Descrizione del lavoro

Public Safety Dispatch Network in Wynnburg, TN is inviting applicants for 911 Call Taker positions. These roles involve taking emergency and nonemergency calls, confirming locations and callback details, and documenting information for dispatch.

Training and certification enable officers to provide safe, accurate pre-arrival guidance. Candidates should possess a high school diploma or equivalent, strong listening and typing skills, and clear verbal communication.