Emergency 911 Call Taker – Frontline 24/7 Support

Public Safety Dispatch Network; Stambaugh Township (MI); On-site; USD 42,000 - 64,000; Full time

Job summary

Public Safety Dispatch Network seeks 911 Call Takers in Stambaugh, MI. The role involves handling emergency and nonemergency lines, confirming locations, and gathering critical information to support dispatched responders.

Candidates should have a high school diploma or equivalent and solid listening and typing skills, with strong verbal communication. Training, background checks, and certification may be required by the employing agency.

Qualifications

• Employers commonly require a high school diploma or recognized equivalent. Previous customer service, telephone support, or public safety experience may be helpful, although some vacancies accept applicants without dispatch experience.
• Successful candidates need strong listening comprehension, accurate typing, clear verbal communication, and the ability to follow structured procedures. Required assessments and minimum scores are determined by the hiring agency.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm the incident location and caller’s callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call‑processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language‑access and accessibility resources when needed
• Provide authorized pre‑arrival instructions only within training and certification

Skills

Listening comprehension

Typing accuracy

Verbal communication

Education

High school diploma or equivalent

Job description

Public Safety Dispatch Network seeks 911 Call Takers in Stambaugh, MI. The role involves handling emergency and nonemergency lines, confirming locations, and gathering critical information to support dispatched responders.

Candidates should have a high school diploma or equivalent and solid listening and typing skills, with strong verbal communication. Training, background checks, and certification may be required by the employing agency.