911 Call Taker: Fast-Response Emergency Communicator

Public Safety Dispatch Network; Iron River (MI); On-site; USD 36,000 - 52,000; Full time

Job summary

Public Safety Dispatch Network in Stambaugh, MI is seeking 911 Call Takers to handle emergency and nonemergency calls. You will verify incident locations, collect caller information, and document details for responders in a fast‑paced, safety‑critical environment.

Roles include potential rotating shifts, nights, weekends, and overtime. Training and certifications are provided; successful candidates typically hold a high school diploma and demonstrate strong listening and data-entry skills.

Qualifications

• High school diploma or equivalent required; customer service experience helpful.
• Strong listening comprehension and accurate typing required.
• Ability to follow structured procedures and work calmly under pressure.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm the incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call‑processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language‑access and accessibility resources when needed.
• Provide authorized pre‑arrival instructions only within training and certification.

Skills

Listening comprehension

Typing speed/accuracy

Verbal communication

Education

High School Diploma or equivalent

Tools

Call processing software

Dispatch software

Job description

Public Safety Dispatch Network in Stambaugh, MI is seeking 911 Call Takers to handle emergency and nonemergency calls. You will verify incident locations, collect caller information, and document details for responders in a fast‑paced, safety‑critical environment.

Roles include potential rotating shifts, nights, weekends, and overtime. Training and certifications are provided; successful candidates typically hold a high school diploma and demonstrate strong listening and data-entry skills.