911 Emergency Dispatcher — Calm, Critical-Calls Mastery

Emergency Telecommunicator Services; Stambaugh Township (MI); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Training opportunities

Overtime pay

Job summary

Emergency Telecommunicator Services in Stambaugh, MI is seeking 911 Emergency Dispatchers. The role involves handling emergency and nonemergency calls, confirming locations, and coordinating responders using dispatch systems.

Applicants should have a high school diploma or GED, strong typing and listening skills, and the ability to stay calm while prioritizing information under pressure. Flexible shifts and around-the-clock operations may be required.

Qualifications

• A high school diploma or GED is commonly required.
• Typing accuracy and listening skills are essential.
• Candidates should be able to organize information under pressure.

Responsibilities

• Answer emergency and nonemergency calls within the assigned service area.
• Confirm addresses, callback numbers, and incident details.
• Assess call priority using approved questions and procedures.
• Enter incident data into dispatch software and databases.
• Dispatch responders and relay updates to units as needed.
• Monitor radio traffic and protect confidential information.

Skills

Typing

Active listening

Clear speech

Basic computer skills

Organizing information under pressure

Education

High school diploma or GED

Tools

Computer-aided dispatch systems

Job description

Emergency Telecommunicator Services in Stambaugh, MI is seeking 911 Emergency Dispatchers. The role involves handling emergency and nonemergency calls, confirming locations, and coordinating responders using dispatch systems.

Applicants should have a high school diploma or GED, strong typing and listening skills, and the ability to stay calm while prioritizing information under pressure. Flexible shifts and around-the-clock operations may be required.