911 Call Taker: 24/7 Emergency Dispatcher

Public Safety Dispatch Network; Cadillac (MI); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Public Safety Dispatch Network is seeking 911 Call Taker opportunities in Mesick, MI. The role involves taking emergency and nonemergency calls, confirming locations and callbacks, and documenting details for coordinated response.

Call takers may work rotating shifts and must be able to follow structured procedures. Candidates should have a high school diploma and strong listening, typing, and verbal communication skills.

Qualifications

• Employers commonly require a high school diploma or recognized equivalent.
• Strong listening comprehension, accurate typing, clear verbal communication, and the ability to follow structured procedures.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm the incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Listening comprehension

Accurate typing

Verbal communication

Following structured procedures

Education

High school diploma

Tools

Dispatch software

Job description

Public Safety Dispatch Network is seeking 911 Call Taker opportunities in Mesick, MI. The role involves taking emergency and nonemergency calls, confirming locations and callbacks, and documenting details for coordinated response.

Call takers may work rotating shifts and must be able to follow structured procedures. Candidates should have a high school diploma and strong listening, typing, and verbal communication skills.