Emergency 911 Call Taker — 24/7 Public Safety Role

National Public Safety Careers; Burr Oak (MI); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

National Public Safety Careers seeks qualified individuals for 911 Call Taker roles in Burr Oak, Michigan. Call Takers answer emergency lines, verify locations, and document information for dispatch.

Applicants should have a high school diploma, strong listening and typing skills, and the ability to follow structured procedures. Training and certifications are provided by the hiring agency.

Qualifications

• High school diploma or recognized equivalent.
• Customer service experience helpful but not required.
• Strong listening, accurate typing, and clear verbal communication.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm the incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Listening

Typing

Verbal communication

Structured procedures

Education

High school diploma or GED

Job description

National Public Safety Careers seeks qualified individuals for 911 Call Taker roles in Burr Oak, Michigan. Call Takers answer emergency lines, verify locations, and document information for dispatch.

Applicants should have a high school diploma, strong listening and typing skills, and the ability to follow structured procedures. Training and certifications are provided by the hiring agency.