Emergency 911 Call Taker — 24/7 Dispatch Careers

Public Safety Dispatch Network; Kendall (MI); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee‑assistance programs

Continuing training

Job summary

Public Safety Dispatch Network in Kendall, MI seeks dedicated 911 Call Takers to be first responders handling emergency and nonemergency lines. Roles involve verifying incident locations, collecting caller information, and documenting details for dispatch teams.

Candidates should have a high school diploma; prior customer service or public safety exposure is helpful. Training, background checks, and certifications are required before appointment.

Qualifications

• High school diploma or recognized equivalent.
• Previous customer service, telephone support, or public safety experience may be helpful.
• Strong listening comprehension, accurate typing, and clear verbal communication.
• Ability to follow structured procedures and complete required assessments.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Assist distressed callers with essential questions and instructions.
• Use language-access and accessibility resources when needed.
• Provide authorized pre‑arrival instructions within training.

Job description

Public Safety Dispatch Network in Kendall, MI seeks dedicated 911 Call Takers to be first responders handling emergency and nonemergency lines. Roles involve verifying incident locations, collecting caller information, and documenting details for dispatch teams.

Candidates should have a high school diploma; prior customer service or public safety exposure is helpful. Training, background checks, and certifications are required before appointment.