Emergency 911 Call Taker - Answer, Assess, Help & Dispatch

National Public Safety Careers; Lawrence (MI); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

National Public Safety Careers seeks 911 Call Takers in Lawrence, Michigan. You will handle emergency and nonemergency calls, verify locations, enter data, and forward details to dispatch. The role requires composure, precise data entry, and the ability to follow scripted questions.

Education requires a high school diploma or equivalent; training covers call-taking protocols and certifications. Flexible shifts, background checks, and standard onboarding are part of the process.

Qualifications

• Requires a high school diploma or equivalent.
• Strong listening comprehension, accurate typing, and clear verbal communication are essential, plus ability to follow structured procedures.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm the incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Listening comprehension

Typing speed

Verbal communication

Education

High school diploma or equivalent

Tools

Call-processing software

Job description

National Public Safety Careers seeks 911 Call Takers in Lawrence, Michigan. You will handle emergency and nonemergency calls, verify locations, enter data, and forward details to dispatch. The role requires composure, precise data entry, and the ability to follow scripted questions.

Education requires a high school diploma or equivalent; training covers call-taking protocols and certifications. Flexible shifts, background checks, and standard onboarding are part of the process.