911 Call Taker — Essential, Frontline Emergency Support

Public Safety Dispatch Network; Sanford (FL); On-site; USD 35,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee assistance program

Continuing training

Job summary

Public Safety Dispatch Network in Sanford, MI is seeking 911 Call Takers to handle emergency and nonemergency lines, confirm locations, and relay information to dispatch teams. You will enter data accurately and follow structured procedures while assisting distressed callers with calm, clear guidance.

Applicants should have a high school diploma or equivalent and strong listening, typing, and verbal communication skills.

Qualifications

• High school diploma or equivalent required or preferred.
• Strong listening comprehension and accurate typing skills.
• Clear verbal communication and ability to follow structured procedures.
• Willingness to complete call-taking training and certifications.

Responsibilities

• Answer incoming emergency and nonemergency lines.
• Confirm incident location and caller information for dispatch.
• Use approved questions to identify urgency.
• Enter details into call-processing software accurately.
• Forward information promptly to dispatch functions.
• Provide pre-arrival instructions only within training.
• Support callers with calm, clear guidance.

Skills

Listening

Typing

Verbal communication

Procedural follow-through

Education

High school diploma or equivalent

Job description

Public Safety Dispatch Network in Sanford, MI is seeking 911 Call Takers to handle emergency and nonemergency lines, confirm locations, and relay information to dispatch teams. You will enter data accurately and follow structured procedures while assisting distressed callers with calm, clear guidance.

Applicants should have a high school diploma or equivalent and strong listening, typing, and verbal communication skills.