Emergency Call Taker & Dispatcher (24/7 Shifts)

National Public Safety Careers; Stanton Township (MI); Presencial; USD 32.000 - 48.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Descripción de la vacante

National Public Safety Careers seeks dedicated 911 Call Takers for Stanton, Michigan. The role focuses on gathering precise information from callers, confirming locations, and entering data into dispatch software to support swift emergency response.

Candidates typically have a high school diploma or equivalent; customer service or public safety exposure helps, though some vacancies welcome newcomers. Training, background checks, and certifications are required to begin work in this critical

Formación

• High school diploma or recognized equivalent.
• Customer service, telephone support, or public safety experience may be helpful; some vacancies accept applicants without dispatch experience.

Responsabilidades

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm the incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Descripción del empleo

National Public Safety Careers seeks dedicated 911 Call Takers for Stanton, Michigan. The role focuses on gathering precise information from callers, confirming locations, and entering data into dispatch software to support swift emergency response.

Candidates typically have a high school diploma or equivalent; customer service or public safety exposure helps, though some vacancies welcome newcomers. Training, background checks, and certifications are required to begin work in this critical