911 Call Taker — Life-Saving, Fast-Paced Role

Public Safety Dispatch Network; Moro (AR); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee assistance program

Continued training

Job summary

Public Safety Dispatch Network in Moro, Arkansas seeks dedicated 911 Call Takers to respond to emergency calls, verify locations, and document information for responders. The role involves handling both emergency and nonemergency lines and working within structured procedures.

Candidates typically have a high school diploma or equivalent, with strong listening, typing, and communication skills. Training, certification, and potential shift differentials may apply, and benefits are available

Qualifications

• High school diploma or recognized equivalent.
• Strong listening and data-entry skills.
• Clear verbal communication and the ability to follow structured procedures.
• Experience in customer service or public safety is a plus.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm the incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre‑arrival instructions only within training and certification.

Skills

Listening comprehension

Typing speed

Verbal communication

Following procedures

Education

High School Diploma or equivalent

Job description

Public Safety Dispatch Network in Moro, Arkansas seeks dedicated 911 Call Takers to respond to emergency calls, verify locations, and document information for responders. The role involves handling both emergency and nonemergency lines and working within structured procedures.

Candidates typically have a high school diploma or equivalent, with strong listening, typing, and communication skills. Training, certification, and potential shift differentials may apply, and benefits are available