Emergency 911 Call Taker: First-Response Support

National Public Safety Careers; Beaver (AR); On-site; USD 28,000 - 42,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

National Public Safety Careers seeks a 911 Call Taker for an on-site role in Beaver, AR. The position involves taking emergency calls, confirming incident details, and entering data into dispatch software.

Training and certification are required to handle pre-arrival instructions and coordinate responses with appropriate teams. Applicants should have a high school diploma or equivalent, plus strong listening, verbal communication, and accurate typing skills.

Qualifications

• High school diploma or equivalent required.
• Customer service experience is helpful for interactions.
• Strong listening and typing skills with accurate data entry.

Responsibilities

• Answer incoming emergency calls and assigned lines.
• Confirm incident location and caller information.
• Use approved questions to identify urgency and collect details.
• Enter details into call-processing or dispatch software.
• Forward incident information to the appropriate dispatch function.
• Provide pre-arrival instructions within training scope.

Skills

Active listening

Typing

Clear communication

Education

High school diploma or GED

Tools

Call-processing software

Job description

National Public Safety Careers seeks a 911 Call Taker for an on-site role in Beaver, AR. The position involves taking emergency calls, confirming incident details, and entering data into dispatch software.

Training and certification are required to handle pre-arrival instructions and coordinate responses with appropriate teams. Applicants should have a high school diploma or equivalent, plus strong listening, verbal communication, and accurate typing skills.