911 Call Taker – Be the First to Help in Emergencies

Public Safety Dispatch Network; Batesville (AR); On-site; USD 32,000 - 42,000; Full time

Job summary

Public Safety Dispatch Network in Batesville, AR seeks 911 Call Takers to answer emergency and nonemergency calls, confirm locations, and document details for responders using approved questions and call-processing software.

Typical applicants have a high school diploma, strong listening and typing skills, and the ability to follow structured procedures. Training and certifications are provided; work schedules may include nights, weekends, and holidays as needed.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm the incident location and caller’s callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions only within training and certification

Job description

Public Safety Dispatch Network in Batesville, AR seeks 911 Call Takers to answer emergency and nonemergency calls, confirm locations, and document details for responders using approved questions and call-processing software.

Typical applicants have a high school diploma, strong listening and typing skills, and the ability to follow structured procedures. Training and certifications are provided; work schedules may include nights, weekends, and holidays as needed.