Emergency Call Taker - First-Response Communications

National Public Safety Careers; Harvey (AR); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Paid leave

Retirement contributions

Training and certifications

Job summary

National Public Safety Careers is seeking a 911 Call Taker in Harvey, Arkansas. The role involves receiving emergency calls, confirming locations, gathering essential details, and entering information into call-processing software.

You may work rotating shifts and complete required training. Ideal candidates have a high school diploma or equivalent, strong listening and typing skills, clear communication, and the ability to follow procedures.

Qualifications

• High school diploma or equivalent is commonly required.
• Strong listening and accurate typing skills.
• Clear verbal communication with callers.
• Ability to follow structured procedures and obtain required information.
• Assessments and background checks are determined by the agency.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm the incident location and caller’s callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions only within training and certification

Skills

Active listening

Typing

Verbal communication

Procedural follow-through

Education

High school diploma or equivalent

Tools

Call-processing software

Dispatch software

Job description

National Public Safety Careers is seeking a 911 Call Taker in Harvey, Arkansas. The role involves receiving emergency calls, confirming locations, gathering essential details, and entering information into call-processing software.

You may work rotating shifts and complete required training. Ideal candidates have a high school diploma or equivalent, strong listening and typing skills, clear communication, and the ability to follow procedures.