911 Call Taker: Emergency Communications Specialist

National Public Safety Careers; Williford (AR); On-site; USD 30,000 - 40,000; Full time

Job summary

National Public Safety Careers seeks a dedicated 911 Call Taker in Williford, Arkansas to efficiently handle emergency lines and non-emergency inquiries. You will verify location, collect caller information, and document details for responders using approved software and procedures.

Candidates typically have a high school diploma, with customer service or dispatch exposure valued. Expect rotating shifts and required training, with focus on calm, accurate communication under pressure.

Qualifications

• High school diploma or recognized equivalent.
• Previous customer service or public safety experience may help.
• Ability to follow structured procedures and communicate clearly.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm the incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Customer service

Active listening

Typing

Verbal communication

Education

High school diploma

Job description

National Public Safety Careers seeks a dedicated 911 Call Taker in Williford, Arkansas to efficiently handle emergency lines and non-emergency inquiries. You will verify location, collect caller information, and document details for responders using approved software and procedures.

Candidates typically have a high school diploma, with customer service or dispatch exposure valued. Expect rotating shifts and required training, with focus on calm, accurate communication under pressure.