911 Call Taker — Be First to Help in Emergencies

National Public Safety Careers; Marion Center (PA); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

health insurance

retirement contributions

paid leave

employee-assistance programs

continuing training

Job summary

National Public Safety Careers seeks 911 Call Takers for Marion Center, PA. This role answers emergency lines, confirms locations, and documents details to assist responders, often involving rotating shifts including nights and weekends.

Applicants should have a high school diploma or equivalent and strong listening, typing, and clear verbal communication. Training, background checks, and certifications are part of the process to ensure reliable call-taking support for public safety operations.

Qualifications

• Strong listening comprehension, accurate typing, and clear verbal communication are essential.
• Experience with customer service or public safety is helpful but not always required.
• Ability to follow structured procedures and work under stress.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use language-access resources when needed.
• Provide pre-arrival instructions within training and certification.

Skills

Active listening

Typing

Verbal communication

Education

High school diploma or equivalent

Tools

Dispatch software

Job description

National Public Safety Careers seeks 911 Call Takers for Marion Center, PA. This role answers emergency lines, confirms locations, and documents details to assist responders, often involving rotating shifts including nights and weekends.

Applicants should have a high school diploma or equivalent and strong listening, typing, and clear verbal communication. Training, background checks, and certifications are part of the process to ensure reliable call-taking support for public safety operations.