Emergency 911 Call Taker | First-Response Dispatcher

Regional 911 Intake Solutions; Murphy (NC); Sur place; USD 30 000 - 42 000; Plein temps

Avantages offerts par ce poste

Health insurance

Retirement contributions

Paid leave

Employee assistance program

Continuing training

Résumé du poste

Regional 911 Intake Solutions in Murphy, NC seeks dedicated 911 Call Takers to be the first point of contact in emergencies. You will ask focused questions, confirm locations, document details, and relay information to dispatch teams, with duties potentially split from radio dispatch in some centers.

Responsibilities include answering calls, confirming incident data, using approved scripts, entering data into systems, and supporting callers with calm guidance.

Qualifications

• High school diploma or recognized equivalent required.
• Strong listening, accurate typing, and clear verbal communication needed.
• Ability to follow structured procedures and pass required assessments.

Responsabilités

• Answer incoming emergency and nonemergency calls.
• Confirm incident location and caller contact information.
• Use approved questions to assess urgency and needs.
• Enter accurate details into call-processing or dispatch software.
• Forward information promptly to the appropriate dispatch function.
• Provide appropriate pre-arrival guidance within training.

Formation

High school diploma or equivalent

Description du poste

Regional 911 Intake Solutions in Murphy, NC seeks dedicated 911 Call Takers to be the first point of contact in emergencies. You will ask focused questions, confirm locations, document details, and relay information to dispatch teams, with duties potentially split from radio dispatch in some centers.

Responsibilities include answering calls, confirming incident data, using approved scripts, entering data into systems, and supporting callers with calm guidance.