Emergency 911 Call Taker: Be First to Help

Regional 911 Intake Solutions; Grandy (NC); On-site; USD 32,000 - 48,000; Full time

Job summary

Regional 911 Intake Solutions in Grandy, NC seeks a 911 Call Taker to be the first point of contact for emergencies. You will ask focused questions, confirm locations, and document information for responders, following established procedures.

In some centers, call taking is separate from dispatch; training and certification are provided. Candidates with high school diploma and strong listening and typing skills are encouraged to apply.

Qualifications

• High school diploma or equivalent required.
• Strong listening comprehension and clear verbal communication.
• Ability to follow structured procedures and adapt to new instructions.

Responsibilities

• Answer incoming emergency and non-emergency lines.
• Confirm incident location and caller contact information.
• Ask focused questions to determine urgency and nature of incident.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information to the appropriate dispatch function.
• Provide pre-arrival guidance within training and certification.
• Maintain caller privacy and confidentiality of information.

Skills

Active listening

Typing accuracy

Verbal communication

Structured procedures

Education

High School Diploma or equivalent

Tools

Call-processing software

Job description

Regional 911 Intake Solutions in Grandy, NC seeks a 911 Call Taker to be the first point of contact for emergencies. You will ask focused questions, confirm locations, and document information for responders, following established procedures.

In some centers, call taking is separate from dispatch; training and certification are provided. Candidates with high school diploma and strong listening and typing skills are encouraged to apply.