Emergency Call Taker – 24/7 Dispatch Support

Regional 911 Intake Solutions; Staley (NC); On-site; USD 34,000 - 45,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Continuing training

Job summary

Regional 911 Intake Solutions in Staley, NC is seeking motivated 911 Call Takers to be the first point of contact in emergencies. You will ask focused questions, confirm locations, document information, and route details to the appropriate responders.

Call Takers may work rotating shifts, including nights and weekends, with training and certification. A high school diploma is typically required, and exceptions may apply.

Qualifications

• High school diploma or equivalent required.
• Strong listening and accurate typing skills.
• Clear verbal communication and ability to follow procedures.

Responsibilities

• Answer incoming emergency calls and nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to assess urgency and details.
• Enter information into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Active listening

Typing

Verbal communication

Education

High school diploma or equivalent

Job description

Regional 911 Intake Solutions in Staley, NC is seeking motivated 911 Call Takers to be the first point of contact in emergencies. You will ask focused questions, confirm locations, document information, and route details to the appropriate responders.

Call Takers may work rotating shifts, including nights and weekends, with training and certification. A high school diploma is typically required, and exceptions may apply.