911 Call Taker: Be the First to Help in Emergencies

Regional 911 Intake Solutions; Denton (NC); Presencial; USD 40.000 - 60.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health insurance

Retirement contributions

Paid leave

Employee assistance programs

Descripción de la vacante

Regional 911 Intake Solutions is seeking qualified 911 Call Takers for the Denton, NC area. The role involves answering emergency and nonemergency lines, confirming locations, and documenting information for dispatch coordination.

Training and certifications are required, with potential shifts including nights, weekends, and holidays. Applicants should have a high school diploma or equivalent; prior customer service or public safety experience is helpful.

Formación

• High school diploma or recognized equivalent.
• Customer service, telephone support, or public safety experience may help.
• Assessments and minimum scores are set by the hiring agency.

Responsabilidades

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.

Conocimientos

Listening skills

Typing accuracy

Verbal communication

Educación

High school diploma or equivalent

Descripción del empleo

Regional 911 Intake Solutions is seeking qualified 911 Call Takers for the Denton, NC area. The role involves answering emergency and nonemergency lines, confirming locations, and documenting information for dispatch coordination.

Training and certifications are required, with potential shifts including nights, weekends, and holidays. Applicants should have a high school diploma or equivalent; prior customer service or public safety experience is helpful.