Emergency 911 Call Taker - First-Response Communicator

Regional 911 Intake Solutions; New Hill (NC); On-site; USD 36,000 - 48,000; Full time

Job summary

Regional 911 Intake Solutions seeks committed 911 Call Takers in New Hill, NC. You will be the first contact for emergency callers, gathering essential information and documenting it for responders.

Responsibilities include answering calls, confirming locations, and entering data into dispatch software. Strong listening, typing, and clear communication are required, with willingness to work rotating shifts as needed.

Qualifications

• Requires a high school diploma or equivalent.
• Previous customer service, telephone or public safety experience is helpful, though some vacancies may accept applicants without dispatch experience.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm the incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Active listening

Typing speed

Verbal communication

Customer service

Education

High school diploma

Job description

Regional 911 Intake Solutions seeks committed 911 Call Takers in New Hill, NC. You will be the first contact for emergency callers, gathering essential information and documenting it for responders.

Responsibilities include answering calls, confirming locations, and entering data into dispatch software. Strong listening, typing, and clear communication are required, with willingness to work rotating shifts as needed.