911 Emergency Call Taker - Fast Help, Training & Shifts

Regional 911 Intake Solutions; Hinckley Township (OH); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee assistance program

Ongoing training

Job summary

Regional 911 Intake Solutions in Hinckley, OH is seeking dedicated 911 call takers to answer emergency and non-emergency lines, verify caller information, and document details for dispatch teams. The role involves processing calls, maintaining calm communication, and adhering to structured procedures.

Successful candidates typically have a high school diploma, strong listening and typing skills, and the ability to work in a fast-paced, 24-hour environment with rotating shifts and certifications

Qualifications

• High school diploma or equivalent required.
• Customer service or front-line communications experience preferred.

Responsibilities

• Answer incoming emergency calls and assign lines as needed.
• Confirm incident location and caller contact details.
• Use approved questions to identify nature and urgency of situations.
• Enter accurate information into call-processing or dispatch software.
• Forward incident data promptly to the appropriate dispatch function.
• Provide calm guidance to distressed callers within training boundaries.
• Follow accessibility and language-access guidelines when required.

Skills

Active listening

Typing speed

Verbal communication

Resilience

Education

High school diploma or equivalent

Tools

Call processing software

Job description

Regional 911 Intake Solutions in Hinckley, OH is seeking dedicated 911 call takers to answer emergency and non-emergency lines, verify caller information, and document details for dispatch teams. The role involves processing calls, maintaining calm communication, and adhering to structured procedures.

Successful candidates typically have a high school diploma, strong listening and typing skills, and the ability to work in a fast-paced, 24-hour environment with rotating shifts and certifications