Emergency 911 Call Taker — Start a Critical Safety Role

Regional 911 Intake Solutions; Laurelville (OH); On-site; USD 40,000 - 56,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Regional 911 Intake Solutions in Laurelville, OH is seeking dedicated 911 Call Takers to join a 24/7 emergency communications environment. You will handle emergency and non-emergency lines, verify locations, and document crucial details for rapid response.

Ideal candidates have a high school diploma, strong listening and typing skills, and the ability to follow structured procedures. Training and certifications are provided to ensure caller safety and effective dispatch.

Qualifications

• High school diploma or recognized equivalent is commonly required.
• Strong listening comprehension and clear verbal communication are essential.
• Ability to follow structured procedures and complete assessments.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller's callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Provide pre-arrival instructions only within training and certification.

Skills

Listening

Typing

Verbal communication

Procedural following

Education

High school diploma or equivalent

Job description

Regional 911 Intake Solutions in Laurelville, OH is seeking dedicated 911 Call Takers to join a 24/7 emergency communications environment. You will handle emergency and non-emergency lines, verify locations, and document crucial details for rapid response.

Ideal candidates have a high school diploma, strong listening and typing skills, and the ability to follow structured procedures. Training and certifications are provided to ensure caller safety and effective dispatch.