Emergency Call Taker (911) - 24/7 Public Safety Support

Regional 911 Intake Solutions; Liberty Center (OH); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee assistance program

Continuing training

Job summary

Regional 911 Intake Solutions in Liberty Center, OH is seeking dedicated 911 Call Takers to handle emergency and nonemergency lines. You will verify caller information, determine urgency, and document details for dispatch personnel.

The role involves routine call-taking training and potential shift work to cover 24-hour operations. Applicants should have a high school diploma or equivalent, with strong listening and typing skills and clear communication.

Qualifications

• High school diploma or equivalent required; customer service or public safety experience is a plus.
• Strong listening, accurate typing, clear verbal communication, and ability to follow structured procedures.
• Assessment scores and requirements are determined by the hiring agency.

Responsibilities

• Answer incoming emergency and nonemergency lines with professionalism.
• Confirm incident location and caller contact information accurately.
• Use approved questions to identify nature and urgency of the situation.
• Enter details into call-processing or dispatch software promptly.
• Forward incident information to the appropriate dispatch function quickly.
• Provide guidance to distressed callers within training and certification limits.
• Use approved language-access and accessibility resources when needed.

Skills

Active listening

Typing

Verbal communication

Customer service

Education

High school diploma or equivalent

Tools

Call-processing software

Job description

Regional 911 Intake Solutions in Liberty Center, OH is seeking dedicated 911 Call Takers to handle emergency and nonemergency lines. You will verify caller information, determine urgency, and document details for dispatch personnel.

The role involves routine call-taking training and potential shift work to cover 24-hour operations. Applicants should have a high school diploma or equivalent, with strong listening and typing skills and clear communication.