Emergency 911 Call Taker - Start Your Public Safety Career

Regional 911 Intake Solutions; Westville (OH); On-site; USD 40,000 - 56,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Regional 911 Intake Solutions is seeking 911 Call Takers for opportunities in Westville, OH. The role involves handling emergency and nonemergency calls, verifying locations, and ensuring accurate data entry into dispatch systems.

Successful candidates typically have a high school diploma, strong listening and typing skills, and the ability to follow structured procedures. Training, background checks, and certification may be required.

Qualifications

• High school diploma or recognized equivalent is commonly required.
• Previous customer service, telephone support, or public safety experience may be helpful.
• Strong listening, accurate typing, clear verbal communication, and the ability to follow structured procedures are required.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Listening

Typing

Verbal communication

Procedural compliance

Customer service

Education

High school diploma or equivalent

Tools

Dispatch software

Job description

Regional 911 Intake Solutions is seeking 911 Call Takers for opportunities in Westville, OH. The role involves handling emergency and nonemergency calls, verifying locations, and ensuring accurate data entry into dispatch systems.

Successful candidates typically have a high school diploma, strong listening and typing skills, and the ability to follow structured procedures. Training, background checks, and certification may be required.