Emergency 911 Call Taker: Calm Under Pressure

Public Safety Dispatch Network; Centerville (MA); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Public Safety Dispatch Network in Centerville, MA seeks 911 Call Takers to be the first point of contact in emergencies. You will ask focused questions, confirm location, document information, and relay details to responders.

Role may include rotating shifts, call-taking training, and certification requirements. Strong listening, typing accuracy, clear communication, and following structured procedures are essential.

Qualifications

• Requires high school diploma or recognized equivalent.
• Candidate should have strong listening and verbal communication skills.
• Experience in customer service or public safety is helpful but not required.

Responsibilities

• Answer incoming emergency calls and nonemergency lines.
• Confirm incident location and caller information.
• Use questions to identify nature and urgency of situations.
• Enter details into call-processing or dispatch software.

Skills

Listening comprehension

Accurate typing

Verbal communication

Follow procedures

Education

High school diploma

Tools

Dispatch software

Job description

Public Safety Dispatch Network in Centerville, MA seeks 911 Call Takers to be the first point of contact in emergencies. You will ask focused questions, confirm location, document information, and relay details to responders.

Role may include rotating shifts, call-taking training, and certification requirements. Strong listening, typing accuracy, clear communication, and following structured procedures are essential.