911 Call Taker: Emergency Communications Pro (Training)

Public Safety Dispatch Network; New Bedford (MA); On-site; USD 38,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Public Safety Dispatch Network is seeking 911 Call Takers in New Bedford, MA to be the first point of contact for emergencies. You will ask focused questions, confirm details, and document information for responders.

This role may involve rotating shifts and overtime in a 24/7 operations environment. Requirements include a high school diploma or equivalent, strong listening, accurate typing, clear verbal communication, and the ability to follow structured procedures.

Qualifications

• Requires a high school diploma or recognized equivalent.
• Strong listening comprehension and typing accuracy are essential.
• Clear verbal communication and ability to follow procedures are required.

Responsibilities

• Answer incoming emergency and nonemergency calls.
• Confirm incident location and caller information.
• Use approved questions to assess urgency and nature.
• Enter details into call-processing or dispatch software.
• Forward information promptly to dispatch functions.
• Help callers stay focused on essential questions and instructions.
• Use language-access and accessibility resources as needed.
• Provide pre-arrival instructions only within training.

Skills

Active listening

Accurate typing

Verbal communication

Structured procedures

Education

High school diploma or GED

Tools

Call-processing software

Job description

Public Safety Dispatch Network is seeking 911 Call Takers in New Bedford, MA to be the first point of contact for emergencies. You will ask focused questions, confirm details, and document information for responders.

This role may involve rotating shifts and overtime in a 24/7 operations environment. Requirements include a high school diploma or equivalent, strong listening, accurate typing, clear verbal communication, and the ability to follow structured procedures.