Emergency 911 Call Taker — Fast-Paced Public Safety Role

Public Safety Dispatch Network; Allons (TN); Sur place; USD 35 000 - 55 000; Plein temps

Résumé du poste

Public Safety Dispatch Network seeks 911 Call Takers in Allons, TN to handle emergency and nonemergency lines with focused questioning and accurate data entry. The role supports coordination of responders and requires after-call documentation and strict adherence to procedures.

Candidates should have a high school diploma or equivalent, strong listening skills, and the ability to follow structured call protocols. Training and certifications are provided.

Qualifications

• High school diploma or recognized equivalent required.
• Strong listening comprehension and accurate typing.
• Clear verbal communication and ability to follow structured procedures.

Responsabilités

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller's callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Description du poste

Public Safety Dispatch Network seeks 911 Call Takers in Allons, TN to handle emergency and nonemergency lines with focused questioning and accurate data entry. The role supports coordination of responders and requires after-call documentation and strict adherence to procedures.

Candidates should have a high school diploma or equivalent, strong listening skills, and the ability to follow structured call protocols. Training and certifications are provided.