Critical 911 Call Taker - Save Lives, Dispatch Fast

Public Safety Dispatch Network; New Johnsonville (TN); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Public Safety Dispatch Network in Tennessee is seeking qualified 911 Call Takers to be the first point of contact for callers reporting emergencies. You will ask focused questions, confirm locations, and document information for dispatch.

The role may involve rotating shifts, nights, weekends, holidays, and overtime. Employment details, eligibility, training, and certifications are governed by the hiring agency; education typically requires a high school diploma or equivalent, and prior customer

Qualifications

• Employers commonly require a high school diploma or recognized equivalent.
• Strong listening comprehension, accurate typing, clear verbal communication, and the ability to follow structured procedures.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm the incident location and caller’s callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions only within training and certification

Education

High school diploma or recognized equivalent

Job description

Public Safety Dispatch Network in Tennessee is seeking qualified 911 Call Takers to be the first point of contact for callers reporting emergencies. You will ask focused questions, confirm locations, and document information for dispatch.

The role may involve rotating shifts, nights, weekends, holidays, and overtime. Employment details, eligibility, training, and certifications are governed by the hiring agency; education typically requires a high school diploma or equivalent, and prior customer