911 Call Taker — Fast-Paced Public Safety Communicator

National Public Safety Careers; Lancing (TN); On-site; USD 36,000 - 54,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

National Public Safety Careers seeks dedicated 911 Call Takers in Lancing, TN. This role focuses on receiving emergency calls, confirming locations, and gathering essential information to coordinate effective dispatch and response.

Training and certification are required, with responsibilities including data entry and prompt communication with dispatch teams. Ideal candidates have a high school diploma and strong listening, typing, and verbal skills, plus the ability to follow established

Qualifications

• High school diploma or recognized equivalent.
• Strong listening comprehension, accurate typing, and clear verbal communication.
• Ability to follow structured procedures; assessments and minimum scores determined by the agency.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller's callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to dispatch functions.

Skills

Listening skills

Typing speed

Verbal communication

Customer service

Education

High school diploma

Tools

Dispatch software

Call-processing software

Job description

National Public Safety Careers seeks dedicated 911 Call Takers in Lancing, TN. This role focuses on receiving emergency calls, confirming locations, and gathering essential information to coordinate effective dispatch and response.

Training and certification are required, with responsibilities including data entry and prompt communication with dispatch teams. Ideal candidates have a high school diploma and strong listening, typing, and verbal skills, plus the ability to follow established